Refunds and cancellations

Go to your account page and open the billing portal. Cancelling takes effect at the end of the period you have already paid for, and you keep full access until then. You will not be charged again.

Changed your mind after cancelling? Reopen the portal before the period ends and resume the plan; nothing is lost.

You have a 14-day right to cancel. Because access starts immediately, by subscribing you ask us to begin the service straight away and agree that you lose that right once you have used it. You can still cancel any time from your account, taking effect at the end of the paid period.

In practice: if you subscribe and have not used a paid feature (for example AI marking of a letter, a speaking session with the AI patient, or a full mock), email us within 14 days of your first payment and we will refund it in full. If you have used paid features, the cooling-off right has ended, but you can still cancel for the end of the period as above.

Subscriptions renew automatically. We email you before a renewal, and you can cancel at any point before it. Renewal payments are not refunded for partly used periods except where the law requires it.

If a renewal payment fails, we email you and retry the card. Paid features pause until the payment goes through; update your card from the billing portal to restore them.

Use the contact form or email hello@clodia.app from the address on your account, with the word refund in the subject. We reply within one working day. Approved refunds go back to the original card; banks usually show them within 5 to 10 working days.

If something went wrong on our side, such as a feature that did not work for you, tell us what happened. We would rather fix it or make it right than argue about a rule.