Terms of service

Clodia ("we", "us") is a study platform operated by Robins Adventures, a trading name of Robin Jose, a sole trader established in the United Kingdom at 5 Fern Street, Keighley, West Yorkshire, BD21 3AZ. By creating an account or using the service, you agree to these terms. If you do not agree, please do not use the service.

The service is intended for healthcare professionals aged 16 or older preparing for the Occupational English Test. By signing up, you confirm you meet this requirement.

Clodia provides practice material, automated scoring, an AI study chat ("Ask Clodia"), and progress tracking for the four OET sub-tests (Reading, Listening, Writing, Speaking). Content is original; clinical material is fictional and is for practice only.

• No clinical advice. Nothing in the service constitutes clinical advice. Practice scenarios are fictional. Do not use any content here to make real patient-care decisions.
• No guarantee of exam outcome. AI-predicted scores are directional indicators only. We do not guarantee you will achieve any particular OET grade. Cambridge Boxhill Language Assessment is the only authority for real OET scores.
• No affiliation with OET. Clodia is an independent preparation service. We are not endorsed by or affiliated with Cambridge Boxhill Language Assessment, the operators of the Occupational English Test.
• No medical or legal advice. Clodia's chat and feedback are AI-generated study aids. Do not rely on it for medical, legal, or clinical decisions.

You are responsible for keeping your account credentials secure and for activity taken under your account. Notify us promptly at hello@clodia.app if you suspect unauthorised use.

An account can be signed in on one phone or tablet and one computer at a time (institute staff accounts on one device). Signing in somewhere new signs the older device out the next time it opens a page.

If a referral partner recommended Clodia. If you sign up through a referral partner's link or enter their code, that partner can see your first name and last initial, when you joined, whether you are on a paid plan or bought a one-off practice pack (paying, cancelled, stopped, refunded or bought a pack), when you last paid or are paid up until, and when their referral period for you ends. They never see your email, scores or practice. They have agreed to keep this confidential and use it only to follow up their recommendation. See our Privacy policy.

You agree not to:

• Scrape, copy, or redistribute the original content on this site
• Collect our tests, answers or feedback for another company, course or app, or to train an AI system, whether by hand, with a script or with a bot
• Share your account with other people
• Use Clodia's chat to generate content for re-sale or commercial use elsewhere
• Attempt to attack, probe, or otherwise impair the service or our infrastructure
• Use the service for any unlawful purpose

Fair use: "unlimited" Reading and Listening means as many tests as one person studying needs. Each account can open up to 5 new Reading tests and 5 new Listening tests a day, and can always redo a test it has opened before.

Every test page carries marks that identify the account that opened it. If an account is used to copy our material, we may pause its Reading and Listening or close the account, and we may take legal action.

We may suspend or terminate accounts that abuse the service, with prior warning where reasonable.

Clodia Circle roleplay calls. Circle lets students practise Speaking role-plays with each other on a video or sound-only call inside Clodia. You must be 18 or over to join a call, and you agree to use calls only for OET practice: never ask for or share phone numbers, addresses or social media, never record or screenshot the other student, and be respectful. Clodia never records calls and does not watch or listen to them, so it cannot check what is said; you can end a call at any time, and report or block a student. We may pause Circle for a student after reports, including from more than one call partner, and that pause can apply again if the same email signs up again. Students not on a paid plan can take part in a set number of roleplay calls a day, shown in Circle.

Institutes and tutors: tests, answers and model answers are shown to institute staff only to teach with on Clodia. If we find that an institute or any of its staff has copied, photographed, printed or shared this content outside Clodia, we may end their institute dashboard and their own access straight away (including free staff access and any staff discount), without refund except where the law requires one, any commission not yet paid to that institute will not be paid, and its students' plans end when the month it has paid for ends.

Free trial. A new account comes with one free practice day: 24 hours of full practice that start when you finish your first test (a Reading or Listening test handed in, a letter handed in, or a speaking role-play completed, including as part of a mock), not when you sign up or open a test. You must start it within 7 days of making your account. Fair-use limits apply during the day: up to 5 letters marked, 5 speaking role-plays, 5 Reading and 5 Listening tests, 1 full mock exam, 25 drills and 25 Ask Clodia questions. No card is needed and nothing is charged automatically when the day ends: your account stays free, your scores stay saved, and you choose whether to buy a plan. Students who signed up before 8 November 2026 keep the 7-day trial they were given.

The free trial is one per person. Opening more accounts, or deleting an account and signing up again, does not give another free trial.

Subscription plans and one-off credit packs are billed in advance through Stripe. You can cancel a subscription at any time from your account; cancellation takes effect at the end of the current billing period. We do not provide refunds for partially-used periods except where required by law.

Right to cancel (UK Consumer Contracts Regulations 2013). If you are a consumer you have 14 days from the start of a paid subscription to cancel and receive a full refund. Because Clodia gives you access to the paid service immediately, when you subscribe you expressly ask us to start supplying the service within that 14-day period and acknowledge that you lose the right to cancel once you have begun using the paid features (for example, submitting a letter for AI marking or starting a speaking session). If you have not used any paid feature, email hello@clodia.app within 14 days and we will refund you in full.

Credit packs are non-refundable once issued, but credits do not expire unless specified at purchase.

Plans paid for by an institute. An institute can pay for its students' plans at a monthly price per student agreed with us. One of its managers accepts that agreement on the institute's Billing page before payment is set up, and confirms any change to it there. It pays one bill on the 1st of each month, by card or UK Direct Debit through Stripe, for every student it has approved; a student added part-way through a month is charged for the days left on the next bill. A student the institute removes, or who leaves, keeps their plan until the end of the month already paid for and is not on the next bill. Students who already pay for their own plan are not added to the bill. If a payment fails, the students' plans pause until it is paid. Free student access for an institute's staff lasts 14 days from set-up (or longer if we agree it), then continues only while at least one student is on its paid-up bill. Either side can stop the arrangement; it then ends at the end of the month already paid for. We may end it straight away, without refund, after a refund or chargeback of its payment or a serious breach of these terms. A student whose plan an institute pays for does not pay Clodia for that plan and is not a party to the institute's bill.

A plain-English summary of this section is on our refunds and cancellations page.

Prices are shown in your local currency where we offer one, and otherwise in pounds sterling (GBP). The price shown at checkout, including any regional discount, is the price you pay. Changes to pricing take effect at your next renewal; existing periods are honoured at the price you paid.

We own the rights to the practice content (test materials, drills, model answers). You retain ownership of the answers, letters, and transcripts you produce. By using the service you grant us a non-exclusive licence to process your content for the purpose of providing the service (e.g. sending it to the AI scorer).

Quotes from your written feedback may be used anonymously in service improvement; named testimonials require your explicit consent.

We aim for high uptime but do not guarantee uninterrupted service. We may perform maintenance, update content, or change features at any time. Where we make a material reduction in functionality of a paid plan, we will offer a pro-rata credit or refund.

To the maximum extent permitted by UK law, our total liability for any claim arising from your use of the service is limited to the amount you have paid us in the 12 months before the claim arose, or £100, whichever is greater. Nothing in these terms limits liability for death, personal injury, or fraud, where the law does not allow such limitation.

These terms are governed by the laws of England and Wales. Disputes will be heard in the courts of England and Wales.

We may update these terms from time to time. Material changes will be notified to registered users by email at least 14 days in advance. Continued use after a change constitutes acceptance.

Email hello@clodia.app for any questions about these terms or the service.